These programs may be facilitated in English or en Español:
Emerging Leaders
Strong Ground: Equipping First-Time Leaders to Thrive in the Future of Work
Grant Dipman
Managing Director
Loews Ventana Canyon Resort
“I had the pleasure of working with Angelica during my tenure with The Ritz-Carlton Hotel Company. With her background in hotel operations, she is very knowledgeable bringing a  terrific understanding of world class service cultures. She is very collaborative and skilled in bringing together different ideas and thoughts to improve processes and service delivery. Angelica is always available to support providing expert coaching and guidance to the team. She is very team-oriented, bringing unlimited energy and positivity to her role, and our properties achieved outstanding service results due to Angelica’s guidance, training, and support.”
Lorena Zahoul
Managing Director
Xcaret Mexico Resort
"I’m grateful to have first connected with Angélica through Forbes Travel Guide and later through her coaching and leadership program. It’s been incredibly valuable and enriching to learn, reflect, and exchange ideas with someone who is as human as she is professional. Coming from the complex and highly demanding hospitality industry, Angélica knows how to help you find the balance that’s more essential than ever—so you can bring out the best in yourself and in the people around you. Without a doubt, it’s an experience that both inspires and transforms."
Alfonso Martinez Guerrero
Managing Director
Live Aqua Urban Resort San Miguel de Allende
“It’s an honor for me to recommend Angélica Ponder. Beyond her remarkable character and warmth, she has the ability, through her care and dedication to her profession, to elevate the commitment of the people she trains. I can personally attest to this: the training she delivered at a hotel I managed helped us raise our Forbes Travel Guide inspection score by eight percentage points. I would absolutely hire Angélica again.”
Conor McManus
Senior Director of Marketing
Greystar
"Angelica joined my department retreat in December 2023 to facilitate a team building workshop. With minimal direction, she was able to craft a very impactful presentation that left my team feeling galvanized. Her upbeat, energetic style felt organic but also welcome as I saw my team hanging on her every word. I wouldn't hesitate to hire Angelica again for future presentation needs!"
